Frequently asked questions from our clients

Reserving:

How do I reserve items for the date of my event?

An order can be placed over the phone, or in person at either of our locations. A driver’s license and security deposit are needed for reservations.

How far in advance do I need to reserve an order?

We recommend reserving your item as soon as you know what is desired due to a first come first serve policy. Our busiest months are from May – October. You may reserve the maximum amount of items necessary, and then bring your counts down as the event planning develops.

Delivery/Setup:

When will my items be delivered?

We typically deliver 1-2 days prior to an event. We typically request a 4 hour window between 8AM – 5PM for delivery due to time constraints. There may or may not be an additional fee for delivery at a specified time, on Sundays, or after normal hours of operation. We will do our best to accommodate your needs.

What will the delivery charge be?

Round-trip charges are based on destination point and assume first-floor delivery during normal business hours. Our delivery personnel are instructed to stack all items in a mutually agreed-upon place on delivery, but we can also help you with setup (setup and breakdown is available for an additional fee). Just let us know!

Rental Policy:

What is a damage waiver?

Damage waiver is an insurance option available to you that covers accidental damage (example: broken dinnerware, stained linens, damaged equipment). Damage waiver does not cover lost or stolen items.

What is the purpose of a security deposit?

A security deposit is an additional charge above the rental which is held until items are returned. When items are returned properly, the charge is returned to the customer. A non refundable security deposit is also used during reservations to hold items.

When can I pick up my rental order?

Rental orders are typically ready for pickup the day before an event. We charge a one day rental fee and you may still pick up the items the day before and return them the day after.